IT Support Technician

Job Description

Join our dedicated team in Port Elizabeth as an IT Support Technician. This role involves diagnosing hardware and software issues, advising clients on technical services, and ensuring streamlined operations. Your expertise will be paramount in supporting technology-related inquiries.

Responsibilities

• Troubleshoot and resolve technical issues reported by users.
• Ensure timely resolution of hardware and software problems.
• Maintain documentation for technical support processes.
• Assist in the rollout of new IT initiatives.
• Monitor IT systems and report any anomalies.
• Liaise with vendors for equipment repairs and replacements.
• Assist with backup and recovery operations.
• Participate in IT projects and provide technical input.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in a technical support position

Technical Skills

• Mac OS
• Office Productivity Software

Soft Skills

• Teamwork
• Adaptability

Languages

• English: Fluent

Advantageous

• ITIL Certification: Certification in IT service management best practices.
• Familiarity with Active Directory: Knowledge of user account management in Windows environments.

Benefits

• Comprehensive medical aid and benefits plan
• Opportunities for continuous learning and certifications
• Employee wellness initiatives
• Work-life balance through flexible shifts

Company Culture

• Innovation: We encourage creative thinking and innovative solutions.
• Customer Focus: Prioritizing customer satisfaction is at the heart of our operations.
• Empowerment: We empower our employees to take initiative and make decisions.