IT Support Technician

Job Description

Join our team as an IT Support Technician, where you will provide high-quality technical support and administration services for a variety of IT systems. The ideal candidate will have a proactive approach and a passion for troubleshooting, while ensuring client satisfaction and operational efficiency.

Responsibilities

• Act as the first line of support for all IT-related inquiries.
• Assist in the deployment of new hardware and software.
• Conduct regular evaluations of existing systems to identify issues.
• Provide remote and on-site support to users.
• Collaborate with other teams to integrate systems and improve functionalities.
• Stay updated with the latest technology trends and practices.

Requirements

Education

• Bachelor's degree in Information Technology or Computer Science

Experience

• 3-5 years of hands-on experience in IT support

Technical Skills

• Linux Operating Systems
• Cloud Technologies
• Virtualization

Soft Skills

• Teamwork
• Time Management

Certifications

• ITIL Foundation
• Cisco CCNA

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Hands-on experience with Voice over IP technologies.
• Familiarity with remote desktop tools: Knowledge of tools for remote IT support and assistance.

Benefits

• Comprehensive health benefits with dental and vision cover
• Annual salary reviews
• Flexible working conditions with remote options
• A supportive team culture fostering growth and learning

Company Culture

• Diversity and Inclusion: We celebrate diversity and promote an inclusive environment for all team members.
• Career Growth: We provide opportunities for growth and development, with training programs available.
• Work-Life Balance: We support a healthy work-life balance for all employees.