IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician where you will provide technical support to our staff and clients. Your duties will involve resolving technical issues, performing routine maintenance, and supporting various IT projects. We're looking for individuals who are detail-oriented and have a positive attitude towards problem-solving.

Responsibilities

• Respond to support tickets in a timely manner.
• Assist with user onboarding and offboarding processes.
• Implement security measures and protocols.
• Collaboration with the IT team on projects.
• Provide advice on IT equipment and software purchases.
• Keep up with technological trends and advancements.

Requirements

Education

• Diploma or degree in Computer Science or related field

Experience

• 3+ years of experience in IT support

Technical Skills

• Windows OS
• Networking
• Help Desk Software
• Active Directory

Soft Skills

• Customer Service
• Problem-Solving
• Communication

Advantageous

• CompTIA A+ Certification: Certification demonstrating competency in IT support roles.
• Experience with IT project management tools: Familiarity with tools such as Jira or Trello.

Benefits

• Competitive salary package with growth opportunities
• Health and wellness benefits
• Helpful and supportive work environment
• Opportunities for continuous learning and professional development.

Company Culture

• Supportive Environment: We prioritize teamwork and support to ensure everyone can excel.
• Innovation: We embrace new ideas and technologies to stay ahead in the industry.
• Empowerment: Our culture empowers employees to take ownership of their work.