IT Hardware Technician

Job Description

As an IT Hardware Technician at Tech Innovations Inc., you will play a crucial role in assisting with hardware setups, troubleshooting, and maintenance. We're looking for someone who thrives in a dynamic environment and is eager to develop their skills.

Responsibilities

• Manage and support all hardware-related inquiries.
• Monitor system performance and conduct diagnostic tests.
• Collaborate with IT team members on projects and strategies.
• Draft user manuals and instructional documentation.
• Work on hardware upgrades and replacements as needed.
• Respond to emergency tickets for immediate hardware needs.
• Maintain a clean and organized workspace.

Requirements

Education

• Diploma in Computer Engineering
• Relevant certifications in hardware support are a plus

Experience

• 3+ years of experience in technical support roles

Technical Skills

• PC Repair and Maintenance
• Peripherals Management

Soft Skills

• Adaptability
• Attention to Detail

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with network security solutions: Deep understanding of network security protocols and best practices.
• Understanding of backup systems and processes: Knowledge of backup procedures and disaster recovery.

Benefits

• Comprehensive medical aid
• Generous leave policy
• Annual performance bonuses
• Training and development budget

Company Culture

• Diversity and Inclusion: We actively foster an inclusive workplace where diverse perspectives are valued.
• Work-Life Balance: We promote a healthy work-life balance for all employees.
• Continuous Improvement: We are committed to continuous learning and adaptation.