E-commerce Specialist

Job Description

We are seeking an experienced E-commerce Specialist to join our Durban team. The ideal candidate will be responsible for optimizing our online presence, driving sales growth, and enhancing the overall customer experience across all digital platforms.

Responsibilities

• Continuously monitor website performance and recommend improvements.
• Engage with customers through social media to boost brand loyalty.
• Gather and analyze customer feedback to inform strategy.
• Assist in the launch of new products and promotional events.

Requirements

Education

• Bachelor's degree in Business Administration or similar field
• Further qualifications in Marketing preferred

Experience

• 3-5 years in e-commerce or digital sales

Technical Skills

• E-commerce Tools
• SEO Practices

Soft Skills

• Detail-oriented
• Team Player

Certifications

• Digital Marketing Certification
• Certified E-commerce Specialist

Languages

• English: Fluent

Advantageous

• Familiarity with CRM Systems: Experience with customer relationship management systems is a plus.
• Experience with PPC advertising: Knowledge of pay-per-click advertising to drive traffic.

Benefits

• Attractive compensation package
• Health and wellness programs
• Work-life balance initiatives
• Career growth opportunities

Company Culture

• Customer Focused: Every decision we make is centered around providing excellent customer service.
• Growth Mindset: We believe in continuous learning and support our team's personal and professional growth.
• Fun & Engaging Work Environment: We strive to make work enjoyable while achieving our goals.