IT Support Technician

Job Description

Are you an IT Support Technician looking to take your career to the next level? Join us in Durban to be part of a team that values expertise and customer satisfaction. Your role will include troubleshooting various IT issues, supporting our clients' technical needs, and ensuring seamless functionality of their systems. Ideal candidates will possess strong technical skills, along with excellent communication abilities.

Responsibilities

• Diagnose technical issues within existing infrastructure.
• Provide first-level support to minimize downtime.
• Work with vendors to resolve hardware and software issues.
• Configure and deploy new technical equipment.
• Conduct routine maintenance on IT systems.
• Develop user guides and training materials.
• Collaborate with IT team members to improve systems.
• Assess and implement new IT solutions.
• Assist in managing IT inventory and assets.
• Ensure timely resolution of technical problems.

Requirements

Education

• Diploma or Bachelor's degree in Computer Science, Information Technology or related field

Experience

• 2+ years of experience in IT support or a related field.

Technical Skills

• Windows OS
• Networking
• Active Directory
• Help Desk Software

Soft Skills

• Customer Service
• Communication
• Problem-solving

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Familiarity with setting up and troubleshooting VoIP equipment.
• Knowledge of cloud computing: Understanding of cloud-based services and deployment.

Benefits

• Competitive salary with performance bonuses
• Medical aid and retirement benefits
• Employee training and development programs
• Friendly and dynamic work environment

Company Culture

• Teamwork: We believe in the power of collaboration and shared success.
• Innovation: We encourage innovative ideas and creative problem-solving.
• Community Engagement: We actively support our local community and promote inclusivity.