IT Support Technician

Job Description

Join our vibrant team as an IT Support Technician! In this role, you will play a critical part in maintaining our IT infrastructure, assisting users with various technical challenges, and providing guidance on IT best practices. Your expertise and customer-oriented mindset will be essential to our success.

Responsibilities

• Troubleshoot and resolve network issues for users.
• Ensure the security of IT systems by monitoring threats and breaches.
• Manage user accounts and permissions.
• Coordinate with vendors for hardware repairs and software updates.
• Assist in backup and recovery efforts.
• Provide feedback for continuous improvement of IT processes.

Requirements

Education

• Degree in Information Technology or a related field

Experience

• 2-3 years of experience in IT support or similar role

Technical Skills

• Windows OS
• Networking
• Help Desk Software
• Technical Support

Soft Skills

• Communication
• Problem-solving
• Teamwork

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with Linux systems: Knowledge of Linux operating systems will be an advantage.
• Experience with cloud platforms: Familiarity with AWS or Azure is beneficial.

Benefits

• Competitive salary package
• Health insurance benefits
• Opportunities for professional development
• Flexible working hours
• Employee discounts

Company Culture

• Team Spirit: We foster a collaborative work environment where all ideas are valued and team efforts are recognized.
• Learning and Growth: We believe in continuous learning and offer training opportunities to advance your career.
• Diversity: We value diversity and inclusivity, welcoming candidates from all backgrounds.