Casework Department Director

Job Description

The Casework Department Director will oversee the day-to-day management of the casework department. This role demands an experienced leader capable of developing effective casework policies while fostering a supportive environment for staff and clients.

Responsibilities

• Lead and inspire a diverse team of caseworkers.
• Set and monitor performance goals for the casework department.
• Maintain accurate records of casework activities.
• Conduct regular evaluations of casework programs and services.
• Develop relationships with community organizations and stakeholders.
• Implement training programs for continuous improvement.
• Advocate for client needs and ensure appropriate services are provided.
• Keep abreast of trends in social services and casework practices.
• Manage budgets and ensure efficient resource allocation.
• Ensure ethical standards are upheld in all casework interactions.

Requirements

Education

• Bachelor's degree in Psychology or Social Work
• Master’s degree preferred

Experience

• 5-10 years of experience in the sector, with a focus on management roles.

Technical Skills

• Time-management
• Database management

Soft Skills

• Adaptability
• Conflict resolution

Certifications

• Mental Health First Aid Certification
• Certified Social Work Manager

Languages

• English: Fluent
• Xhosa: Basic

Advantageous

• Proficiency in multiple languages: Ability to communicate effectively with clients from diverse linguistic backgrounds.
• Previous work in a non-profit environment: Experience in a non-profit setting, understanding the intricacies of grant management and community outreach.

Benefits

• Health and wellness programs
• Flexible working hours
• Employee assistance programs
• Performance bonuses

Company Culture

• Innovation in Social Services: We continuously seek innovative solutions to improve service delivery and client outcomes.
• Professional Development: We encourage ongoing training and development for our employees to advance their careers.
• Community Engagement: Our work is deeply rooted in community engagement, and we actively involve clients in decision-making processes.