IT Support Technician

Job Description

We are searching for a dedicated IT Support Technician to join our vibrant team in East London. The ideal candidate will be responsible for troubleshooting and resolving IT issues, managing software installations, and providing top-notch customer service. If you have a passion for technology and helping others, this could be the perfect role for you!

Responsibilities

• Identify and escalate complex issues to senior technicians or management.
• Conduct regular system audits to ensure compliance and security.
• Assist in the planning of IT upgrades and installations.
• Provide training and support for new software applications.
• Document IT processes and workflows for future reference.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in IT support including help desk experience.

Technical Skills

• Virtualization Technologies
• IT Security Best Practices

Soft Skills

• Teamwork
• Adaptability

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with Active Directory: Knowledge of managing user accounts within Active Directory.
• Familiarity with cloud services: Experience with cloud-based applications and services (e.g., Office 365, Google Workspace).

Benefits

• Comprehensive health benefits including dental and vision
• Generous leave days and public holiday bonuses
• Remote work options where applicable
• Employee training programmes and workshops

Company Culture

• Continuous Improvement: We are committed to the ongoing development and training of our employees to meet industry standards.
• Diversity and Inclusion: Our diverse team brings unique perspectives to the table, and we celebrate and respect all backgrounds.
• Employee Empowerment: We empower our employees to take initiative and lead projects that drive innovation.