IT Support Technician

Job Description

We are seeking an IT Support Technician based in Port Elizabeth to provide top-notch technical support to our clients. The ideal candidate will be skilled in troubleshooting hardware and software issues, ensuring our systems run smoothly.

Responsibilities

• Deliver technical support to both onsite and remote users.
• Assist in the implementation of IT projects and upgrades.
• Document processes and solutions for future reference.
• Work closely with external vendors for specialized support.
• Ensure compliance with IT policies and procedures.
• Manage backups and data recovery processes.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Linux
• Remote Support Tools

Soft Skills

• Customer Service
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with cloud services: Hands-on experience with cloud computing platforms.
• Project Management skills: Ability to manage small IT projects efficiently.

Benefits

• Comprehensive health insurance
• Paid time off and holidays
• Job training and career advancement opportunities
• Employee recognition programs

Company Culture

• Work-Life Balance: We support our employees in achieving a healthy work-life balance.
• Professional Growth: We are committed to the growth and development of our team members.
• Community Engagement: We actively participate in community service and outreach.