IT Support Technician

Bloemfontein FULL TIME R15,000 - R18,333 / Month
(R180,000 - R220,000 / Year)

Job Description

We are looking for an IT Support Technician to join our dynamic team in Bloemfontein. The ideal candidate will have a strong foundation in troubleshooting hardware and software issues, with a keen ability to assist users and improve system performance. You will play a key role in maintaining IT infrastructure and ensuring smooth operations.

Responsibilities

  • Analyze and resolve system performance issues.
  • Assist users in the use of software applications and systems.
  • Participate in service desk support and escalation processes.
  • Collaborate with the IT team on system upgrades and new implementations.
  • Create and maintain user accounts and permissions.
  • Provide ongoing training and support to staff on IT tools.
  • Facilitate the IT onboarding process for new employees.
  • Undertake special projects as required by the IT Manager.

Requirements

Education
  • Diploma in Information Technology or related field
  • Bachelor's degree in IT is a plus
Experience
  • 2+ years of experience in a technical support role
Technical Skills
  • Linux OS
  • Cloud Services
Soft Skills
  • Customer Service Orientation
  • Adaptability
Certifications
  • ITIL Foundation Certification
Languages
  • English: Fluent

Advantageous

  • Basic Scripting Knowledge: Ability to write simple scripts for automating tasks.
  • Knowledge of Cybersecurity Best Practices: Understanding of basic cybersecurity principles and practices.

Benefits

  • Comprehensive health insurance
  • Employee assistance programs
  • Paid time off and holidays
  • Career advancement opportunities

Company Culture

  • Innovation: We embrace change and encourage innovative thinking to solve challenges.
  • Community Engagement: Our team actively participates in community service and outreach programs.
  • Respect and Integrity: We hold ourselves to high standards of respect and ethical behavior.
Status: Closed