IT Support Technician

Job Description

We are looking for an IT Support Technician to join our dynamic team in Bloemfontein. The ideal candidate will have a strong foundation in troubleshooting hardware and software issues, with a keen ability to assist users and improve system performance. You will play a key role in maintaining IT infrastructure and ensuring smooth operations.

Responsibilities

• Analyze and resolve system performance issues.
• Assist users in the use of software applications and systems.
• Participate in service desk support and escalation processes.
• Collaborate with the IT team on system upgrades and new implementations.
• Create and maintain user accounts and permissions.
• Provide ongoing training and support to staff on IT tools.
• Facilitate the IT onboarding process for new employees.
• Undertake special projects as required by the IT Manager.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree in IT is a plus

Experience

• 2+ years of experience in a technical support role

Technical Skills

• Linux OS
• Cloud Services

Soft Skills

• Customer Service Orientation
• Adaptability

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Basic Scripting Knowledge: Ability to write simple scripts for automating tasks.
• Knowledge of Cybersecurity Best Practices: Understanding of basic cybersecurity principles and practices.

Benefits

• Comprehensive health insurance
• Employee assistance programs
• Paid time off and holidays
• Career advancement opportunities

Company Culture

• Innovation: We embrace change and encourage innovative thinking to solve challenges.
• Community Engagement: Our team actively participates in community service and outreach programs.
• Respect and Integrity: We hold ourselves to high standards of respect and ethical behavior.