IT Support Technician

Job Description

As an IT Support Technician at Tech Solutions Ltd., you'll play a key role in troubleshooting and resolving tech issues for our clients. You will assist with hardware and software installations, provide support for networks, and ensure overall system functionality. We are looking for passionate individuals who enjoy problem-solving and helping others.

Responsibilities

• Respond to support requests within agreed service levels.
• Assist in managing IT inventories and records.
• Work with external vendors to coordinate equipment repairs.
• Maintain a high level of customer satisfaction through effective communication.
• Participate in IT projects as required.
• Help develop support documentation and guides for user reference.
• Stay current with emerging technologies relevant to the role.

Requirements

Education

• Relevant IT certifications preferred

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Troubleshooting
• Remote Support Tools

Soft Skills

• Teamwork
• Customer Service

Certifications

• Microsoft Certified: Azure Fundamentals
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Knowledge of ITIL framework: Experience applying ITIL methodologies in support roles.
• Familiarity with project management tools: Use of tools like JIRA or Trello for task management.

Benefits

• Comprehensive medical aid plan
• Retirement savings contributions
• Generous leave policy
• Training and certification reimbursement

Company Culture

• Growth Mindset: We promote continuous learning and professional growth for all employees.
• Work-Life Balance: We value the importance of work-life balance and provide flexibility to our employees.
• Employee Recognition: We celebrate and recognize our employees' achievements and contributions.