IT Support Technician

Job Description

Join our team as an IT Support Technician in Bloemfontein! You will be responsible for diagnosing and resolving technical issues, ensuring optimal performance of IT systems, and providing exceptional customer service. A proactive approach to support is essential.

Responsibilities

• Respond to help desk tickets and provide timely resolutions.
• Support network administration and maintenance.
• Manage user accounts and permissions.
• Participate in IT system upgrades and installations.
• Perform routine maintenance and backup operations.
• Assist with IT inventory management and asset tracking.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or related roles

Technical Skills

• Windows OS
• Networking
• Help Desk Software
• Hardware Repair

Soft Skills

• Communication
• Problem-solving
• Customer Service

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• CompTIA A+ Certification: Certification demonstrating knowledge of hardware and software troubleshooting.
• Experience with Linux: Knowledge of Linux-based operating systems and troubleshooting.

Benefits

• Competitive salary based on experience
• Health insurance benefits
• Flexible working hours
• Training and professional development opportunities

Company Culture

• Teamwork: We promote a collaborative environment where every team member's input is valued.
• Innovation: We encourage creative problem-solving and innovative solutions.
• Growth: We are committed to providing opportunities for personal and professional growth.