First-Line Supervisors of Passenger Attendants

Job Description

As a First-Line Supervisor of Passenger Attendants, you will coordinate and oversee daily service operations while ensuring the highest standards of customer satisfaction. Your leadership will inspire and empower our team to deliver exceptional service in a fast-paced environment.

Responsibilities

• Supervise the day-to-day activities of passenger attendants.
• Conduct training sessions to enhance team performance.
• Monitor service delivery and ensure adherence to protocols.
• Foster an environment of teamwork and communication.
• Perform regular quality checks and address discrepancies.
• Assist with scheduling and staffing requirements.
• Maintain records of service delivery and performance.
• Participate in strategic planning and service enhancement initiatives.

Requirements

Education

• Diploma in Hospitality Management or a related field

Experience

• 3 years of experience in the hospitality sector.

Technical Skills

• Service Quality Management
• Customer Relationship Management Software

Soft Skills

• Team Collaboration
• Adaptability

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience in the South African service industry: Specific knowledge and experience in hospitality operations.
• Experience working with external service providers: Ability to manage relationships with various stakeholders.

Benefits

• Competitive salary package
• Medical aid and pension fund benefits
• Opportunities for professional development
• Flexible working hours and leave policies

Company Culture

• Innovative Environment: We value creativity and encourage our staff to bring new ideas to the table.
• Teamwork: Collaboration is at the heart of our culture, as we believe in achieving success together.
• Diversity and Inclusion: We are committed to fostering an inclusive workplace and celebrate diversity.