IT Support Technician

Job Description

Seeking a motivated IT Support Technician in East London! You will be responsible for providing support across various platforms, managing user accounts, and ensuring that all IT resources are functional and up-to-date, fostering a tech-savvy workplace.

Responsibilities

• Respond to and resolve IT support tickets in a timely manner.
• Provide on-site support for hardware repairs and upgrades.
• Work with vendors to resolve technical issues.
• Ensure compliance with IT security standards.
• Test and evaluate new technologies for potential adoption.
• Conduct IT training sessions for staff.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• IT certifications (e.g. CCNA, MCSA) are advantageous

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Linux OS
• Virtualization

Soft Skills

• Team Collaboration
• Time Management

Certifications

• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Knowledge in managing and troubleshooting VoIP solutions.
• Familiarity with cloud platforms (e.g., AWS, Azure): Experience working with cloud services for resource management.

Benefits

• Comprehensive health insurance
• Retirement benefits with employer contribution
• Paid time off and sick leave
• Support for professional development

Company Culture

• Innovation: We embrace innovative solutions and encourage creative thinking.
• Work-Life Balance: We support a healthy balance between work and personal life.
• Professional Development: We provide opportunities for training and skill development to enhance career growth.