IT Support Technician

Job Description

Join our team as an IT Support Technician where you will play a crucial role in maintaining our IT systems and providing support to users. You'll be responsible for diagnosing problems, resolving technical issues, and ensuring the technology setup is optimal. This position is ideal for someone who enjoys working in a dynamic environment and has a proactive approach to problem-solving.

Responsibilities

• Respond to technical support requests via phone, email, and in-person.
• Analyze and resolve tickets in a timely manner.
• Ensure proper configuration of computers and mobile devices.
• Support maintenance and upgrades of servers and network equipment.
• Develop FAQs and troubleshooting guides for staff.
• Provide excellent customer service to assist users in a friendly manner.

Requirements

Education

• Diploma or degree in IT or Computer Science
• Relevant certifications are a plus

Experience

• 1-3 years of experience in technical support roles

Technical Skills

• ITIL framework
• Remote Support Tools

Soft Skills

• Customer Service
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with VoIP systems: Experience with configuring and troubleshooting VoIP infrastructures.
• Basic programming skills: Ability to write simple scripts to automate tasks.

Benefits

• Comprehensive health benefits and wellness programs.
• Paid time off and holiday pay.
• Professional development and certification reimbursements.
• Possibility of remote work arrangements.

Company Culture

• Continuous Improvement: We seek to continuously enhance our processes and skills.
• Work-Life Balance: We believe in promoting a healthy work-life balance for all employees.