IT Support Technician

Job Description

As an IT Support Technician, you'll be responsible for diagnosing and resolving technical issues while providing outstanding support to our staff. Your expertise will help maintain system integrity and enhance user experience across the company.

Responsibilities

• Respond to help desk tickets and provide timely solutions.
• Troubleshoot network connectivity issues.
• Support remote users with IT-related queries and issues.
• Train users on new technologies and software.
• Collaborate with IT team members on ongoing projects.
• Maintain security protocols and data protection measures.
• Evaluate and recommend new technologies for implementation.

Requirements

Education

• Diploma in Information Technology or equivalent

Experience

• 1+ years in a technical support role

Technical Skills

• Linux OS
• VoIP Systems

Soft Skills

• Time Management
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with remote support tools: Proficiency in using remote access software to assist users.
• Experience with cloud technologies: Basic understanding of cloud platforms such as AWS or Azure.

Benefits

• Comprehensive health and wellness programs
• Retirement savings plan with company contributions
• Flexible working hours
• Ongoing training and workshops

Company Culture

• Continuous Improvement: We believe in continuous professional development and skills enhancement.
• Employee Recognition: Recognizing and celebrating employee achievements and contributions.
• Fun Atmosphere: Creating a fun and engaging workplace for our tech enthusiasts.