Technical Support Specialist

Job Description

We are on the lookout for a driven Technical Support Specialist to join our dynamic team in Johannesburg. You will play a vital role in providing top-notch technical assistance and guidance to our clients, ensuring their issues are resolved efficiently and effectively. The ideal candidate will possess in-depth knowledge of technical support processes and a knack for problem-solving.

Responsibilities

• Manage incoming support requests and support tickets.
• Provide prompt and accurate feedback to customers.
• Assist with the installation and configuration of software applications.
• Train users on system features and functionalities.
• Identify potential improvements to the support process and procedures.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 5+ years of experience in the technical support industry

Technical Skills

• Advanced troubleshooting skills
• Knowledge of ITIL processes
• Experience with remote support tools

Soft Skills

• Empathy
• Teamwork

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Knowledge of VoIP systems: Understanding of Voice over IP technology and its applications.
• Project management experience: Familiarity with project management methodologies and tools.

Benefits

• Comprehensive medical insurance
• Employee wellness programs
• Flexible working hours
• Supportive team environment

Company Culture

• Innovation: We encourage innovative thinking and solutions development to enhance our services.
• Work-Life Balance: We support our employees in maintaining a healthy balance between work and personal life.