IT Support Technician

Job Description

As an IT Support Technician, you will play a crucial role in maintaining our IT infrastructure and providing technical support to our users. You'll ensure that systems are functioning optimally and assist with troubleshooting any issues, ensuring smooth operations across the business. We seek an individual who is proactive, tech-savvy, and can communicate effectively with users.

Responsibilities

• Respond to user support requests and troubleshoot technology problems in real-time.
• Ensure all IT equipment is functioning correctly and report issues to management.
• Assist with network administration and security tasks.
• Train staff on IT policies and best practices.
• Prepare reports on IT support activity and user satisfaction.

Requirements

Education

• Diploma in IT, Computer Science, or a related field
• Bachelor's degree is an advantage

Experience

• 2+ years of experience in a similar technical support role

Technical Skills

• Windows Operating Systems
• Networking Fundamentals
• Active Directory
• Microsoft Office Suite
• Remote Desktop Tools

Soft Skills

• Communication
• Customer Service
• Problem-solving

Languages

• English: Fluent

Advantageous

• CompTIA A+ Certification: An industry-recognized certification demonstrating knowledge in IT support.
• Experience with Mac systems: Knowledge of Apple operating systems and devices.

Benefits

• Competitive salary package
• Comprehensive health and wellness benefits
• Opportunities for professional development
• Flexible working hours

Company Culture

• Team Collaboration: We believe in working together to achieve common goals and support each other.
• Continuous Improvement: We focus on growth, ensuring that every team member has the tools to improve their skills.
• Inclusivity: We are committed to creating an inclusive workplace that values diversity.