IT Support Technician

Job Description

Are you a tech-savvy individual looking to make an impact? As an IT Support Technician at Tech Innovations Inc. in East London, you will provide essential technical support, troubleshoot IT issues, and ensure seamless IT operations. Your role will be pivotal in ensuring our teams can work effectively, utilizing your strong problem-solving skills to resolve technical challenges quickly.

Responsibilities

• Respond to service requests and incidents reported by users.
• Perform regular maintenance and updates on IT systems.
• Provide user support and troubleshooting for various applications.
• Assist in managing IT inventory and resource allocation.
• Implement security measures to protect sensitive information.
• Document user interactions and resolutions for knowledge base.
• Participate in team meetings to discuss ongoing projects and issues.

Requirements

Education

• Bachelor's degree in Information Technology or a related field
• IT certifications preferred

Experience

• 3+ years of experience in technical support roles

Technical Skills

• Linux OS
• Help Desk Software

Soft Skills

• Problem-Solving
• Team Player

Certifications

• Cisco Certified Network Associate (CCNA)
• CompTIA Network+ Certification

Languages

• English: Fluent

Advantageous

• Familiarity with ITIL frameworks: Understanding of ITIL principles for effective service management.
• Scripting skills: Basic scripting knowledge for automation and task management.

Benefits

• Health, dental, and vision benefits.
• Retirement savings plan with company matching.
• Access to wellness programs and activities.
• Support for professional development and training.

Company Culture

• Inclusivity: We are committed to maintaining a diverse workforce and fostering an inclusive environment for all.
• Flexibility: We value work-life balance and offer flexible scheduling options to our staff.
• Employee Recognition: We celebrate our team members' achievements and encourage a culture of appreciation and recognition.