IT Support Technician

Job Description

As an IT Support Technician, you will play a key role in providing technical assistance and support to our users. You will be troubleshooting hardware and software issues, ensuring that all IT systems run smoothly and efficiently.

Responsibilities

• Provide support to users over the phone, via email, and in person.
• Keep accurate records of user issues and technical solutions.
• Assist with backup and recovery processes.
• Participate in ongoing training and professional development.
• Help maintain security measures on systems and networks.

Requirements

Education

• Diploma in Network Administration or related field
• Bachelor's degree in Computer Science is preferred

Experience

• 2-4 years of experience in IT technical support

Technical Skills

• Hardware Troubleshooting
• Remote Support Tools

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Knowledge of Linux systems: Experience in administering Linux environments.
• Experience with cloud services: Familiarity with cloud-based services and solutions.

Benefits

• Comprehensive health insurance coverage
• Retirement savings plan with employer match
• Generous paid time off policy
• Employee discounts and perks

Company Culture

• Innovation and Creativity: Our culture encourages innovation and creative problem-solving.
• Employee Well-being: We care about the well-being of our employees and support a work-life balance.
• Community Engagement: We believe in giving back to the community and actively participate in local initiatives.