IT Technician

Job Description

We are on the lookout for a skilled IT Technician in Durban to join our support team. The ideal candidate will have a strong background in troubleshooting, network configuration, and end-user support. If you have a passion for technology and a commitment to providing outstanding customer service, we want to hear from you!

Responsibilities

• Provide first-line support for IT incidents and requests.
• Configure and deploy desktop and laptop systems.
• Assist users with software applications and troubleshooting.
• Work with vendors for repair and replacement of equipment.
• Promote IT best practices among colleagues.
• Participate in IT projects and initiatives.

Requirements

Education

• Advanced Diploma in Information Technology or equivalent
• Bachelor's degree in IT or Computer Science preferred

Experience

• 2+ years in a technical support role or similar environment

Technical Skills

• Networking Protocols
• Remote Support
• Security Practices

Soft Skills

• Adaptability
• Time Management

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of ITIL and service management practices: Understanding ITIL framework for IT service management.
• Experience with Help Desk software solutions: Hands-on experience with ticketing systems and support management tools.

Benefits

• Attractive salary package with bonuses
• Comprehensive health coverage and retirement plans
• Work-life balance initiatives
• Support for continuous learning and certifications

Company Culture

• Supportive Environment: We provide a supportive atmosphere where team members can thrive and grow professionally.
• Work-life Balance: Our company values your time and supports a healthy work-life balance.