Travel Agent - Pretoria - Travel and Tourism

Job Description

Join our vibrant team as a Travel Agent in Pretoria! We are looking for an enthusiastic individual with a passion for travel and customer service. You will be responsible for planning and booking travel arrangements, creating memorable experiences for our clients. Ideal candidates should have strong communication skills and a desire to help others explore the world.

Responsibilities

• Manage the full travel booking process from initial inquiry to post-travel follow-up.
• Provide personalized service to ensure a seamless travel experience.
• Utilize travel booking software and tools to streamline operations.
• Collaborate with team members to share knowledge and best practices.
• Conduct client consultations to understand their travel needs and preferences.
• Offer recommendations for local experiences and hidden gems.
• Handle changes and cancellations professionally and efficiently.
• Arrange group travel itineraries and corporate travel plans.
• Keep abreast of tourism trends and market developments.

Requirements

Education

• High school diploma or equivalent
• Degree in Hospitality or Travel Management is an advantage

Experience

• 2+ years of experience in the travel industry or related field

Technical Skills

• Travel Booking Systems
• Customer Relationship Management

Soft Skills

• Communication
• Organizational Skills
• Problem-solving

Certifications

• IATA Certification

Languages

• English: Fluent
• Afrikaans: Intermediate

Advantageous

• Experience with online travel booking platforms: Familiarity with systems like Amadeus or Sabre is a plus.
• Knowledge of international travel regulations: Understanding of visa and immigration processes.

Benefits

• Competitive salary package with commission opportunities
• Flexible working hours
• Travel discounts and perks
• Comprehensive health insurance

Company Culture

• Team Spirit: We value teamwork and collaboration, fostering a supportive environment.
• Growth Mindset: We encourage continuous learning and professional development.
• Customer Focus: Our clients are at the heart of everything we do.