IT Support Technician

Job Description

We are seeking an IT Support Technician to join our vibrant team in Durban. This role entails providing technical support to our clients, resolving issues related to hardware and software, and ensuring smooth IT operations within the organization. The ideal candidate will have a knack for solving problems and a passion for technology.

Responsibilities

• Support users with various software applications and systems.
• Provide assistance with phone and video conferencing tools.
• Manage and monitor virtual machines and related resources.
• Assist in data backup and recovery processes.
• Maintain workstation and server performance as per SLA.

Requirements

Education

• Relevant IT Certification

Experience

• 1-3 years of experience in an IT support role

Technical Skills

• Office 365 Management
• Remote Desktop Support

Soft Skills

• Teamwork
• Adaptability

Certifications

• Cisco Certified Network Associate

Languages

• English: Fluent

Advantageous

• Experience in user training sessions: Ability to conduct training for non-technical staff.
• Knowledge of Cloud services: Understanding of cloud-based solutions and their applications.

Benefits

• Comprehensive health insurance
• Bonus structure based on performance
• Professional training opportunities
• Transport allowances for local travel
• Employee engagement initiatives

Company Culture

• Inclusion and Diversity: We are committed to creating a diverse workplace where all employees feel valued.
• Continuous Improvement: Our team focuses on improving processes and services to enhance effectiveness.