IT Service Delivery Lead

Job Description

We are seeking a highly skilled IT Service Delivery Lead to manage our IT service operations in Stellenbosch. The ideal candidate will have extensive experience in IT support and administration, with a proven track record in delivering high-quality IT services.

Responsibilities

• Lead the IT service delivery operations, ensuring efficient and effective processes.
• Develop and maintain relationships with internal stakeholders and external partners.
• Establish best practices for service delivery and support.
• Foster a responsive and customer-focused IT support culture.
• Analyze service delivery data to identify trends and areas for improvement.
• Ensure compliance with IT governance frameworks and policies.
• Manage budgets related to service delivery operations.
• Facilitate training sessions for IT staff on new tools and practices.
• Evaluate new technologies and tools to enhance service delivery.
• Actively participate in IT strategy discussions and initiatives.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 5+ years of experience in IT service management or support roles

Technical Skills

• ITIL Certification
• Service Desk Tools

Soft Skills

• Interpersonal Skills

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with cybersecurity principles: Understanding the basics of information security best practices.
• Experience with network configuration and management: Hands-on experience with network setup and management.

Benefits

• Attractive remuneration with bonuses based on performance
• Health and wellness programs for employees
• Opportunity for professional development and training
• Supportive work environment with a focus on team success

Company Culture

• Innovative Thinking: Our team embraces innovative thinking and encourages new ideas.
• Work-life Balance: We aim for a healthy work-life balance and support flexible working arrangements.
• Career Growth: We offer numerous opportunities for career advancement within the organization.