IT Support Technician

Job Description

We are seeking an IT Support Technician to join our dynamic team in Bloemfontein. This role involves providing exceptional technical support to our clients, resolving issues, and maintaining hardware and software systems. The ideal candidate should possess strong problem-solving skills and be passionate about technology.

Responsibilities

• Respond to support tickets and resolve issues in a timely manner.
• Install and set up new user accounts and profiles.
• Conduct regular maintenance checks on IT infrastructure.
• Provide training and support to clients on existing systems and software.
• Assist in developing user documentation and help guides.
• Troubleshoot and repair hardware failures, ordering parts as necessary.
• Ensure compliance with IT policies and procedures in daily operations.

Requirements

Education

• Matric certificate or equivalent
• Diploma in IT or related field is preferred

Experience

• 2+ years of experience in IT support or related role

Technical Skills

• Network Troubleshooting
• Windows and Linux Systems
• Technical Documentation
• Remote Support Tools

Soft Skills

• Customer Service
• Analytical Thinking
• Communication

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Afrikaans: Intermediate

Advantageous

• Experience with cloud services (AWS, Azure): Knowledge of cloud service platforms will be advantageous.
• Familiarity with ITIL practices: Understanding of IT service management best practices.

Benefits

• Competitive salary with performance bonuses
• Health insurance coverage
• Ongoing training opportunities and career growth
• Supportive and inclusive work environment

Company Culture

• Teamwork: We believe in collaboration and working closely with each other.
• Respect for Diversity: We respect and value the unique perspectives each individual brings.
• Continuous Improvement: We strive for excellence and encourage innovative thinking.