Retail Manager

Job Description

As a Retail Manager at Leading Retail Group, you will play a crucial role in driving sales and enhancing customer experience. You will manage a team of sales associates, ensuring that they are motivated and equipped to deliver outstanding service. Your strategic thinking and ability to analyse sales trends will help grow our store's performance, making you an integral part of our success.

Responsibilities

• Foster a culture of teamwork and accountability within the store.
• Manage customer inquiries and resolve issues efficiently.
• Coordinate with suppliers and manage stock levels.
• Assist in recruitment and retention of high-quality staff.
• Develop strategies to increase foot traffic and sales.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Retail Management qualification is advantageous

Experience

• Minimum 5 years in retail management or related field

Technical Skills

• Sales Management
• Inventory Control

Soft Skills

• Leadership
• Communication

Certifications

• Retail Management Certificate
• First Aid Certification

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience in e-commerce operations: Understanding of online retail strategies and systems.
• Knowledge of customer relationship management (CRM) tools: Proficiency in using CRM systems to improve customer experience.

Benefits

• Competitive salary and performance bonuses
• Medical aid and retirement plan
• Employee discounts on products
• Opportunities for career advancement

Company Culture

• Team Spirit: We value a collaborative approach and encourage our teams to work together.
• Innovation Focus: We thrive on innovation and creativity to enhance our services.
• Customer-Centricity: Our customers are at the heart of everything we do.