Technical Writer

Job Description

We are seeking a skilled Technical Writer to join our team in Johannesburg. The ideal candidate will be responsible for creating clear, concise documentation and user manuals for our software products. You should have a knack for turning complex technical information into easy-to-understand content.

Responsibilities

• Develop comprehensive technical documentation for all products.
• Work closely with cross-functional teams to ensure accuracy.
• Optimize documentation for search engines and readability.
• Conduct document audits and make necessary updates.
• Gather and integrate user feedback into documentation.
• Collaborate with design teams for layout and formatting.

Requirements

Education

• Bachelor's degree in a technical discipline (e.g., Computer Science)

Experience

• 3+ years of experience in technical communication

Technical Skills

• HTML/CSS
• Graphic Design Tools

Soft Skills

• Problem-solving
• Team Collaboration

Certifications

• Society for Technical Communication (STC) Membership

Languages

• English: Fluent

Advantageous

• Experience with localization and translation processes: Understanding of how to create documentation for a multilingual audience.
• Experience with Markdown: Familiarity with using Markdown for writing and formatting documentation.

Benefits

• Inclusive health and dental cover
• Performance bonuses
• Remote work opportunities
• Employee training and mentorship programs

Company Culture

• Work-Life Balance: We support a healthy work-life balance for all employees.
• Community Involvement: We encourage our staff to engage in community initiatives and volunteer work.
• Diversity and Inclusion: We celebrate diversity and are committed to inclusive practices across all levels of the company.