IT Support Technician

Job Description

We are looking for a detail-oriented IT Support Technician to join our Johannesburg team. The ideal candidate will provide comprehensive technical support to users, manage IT systems, and ensure timely resolution of issues. If you're passionate about technology and customer service, we want to hear from you.

Responsibilities

• Monitor system performance and user feedback to ensure optimal operation.
• Collaborate with other IT teams for effective problem resolution.
• Support network configurations and wireless access points.
• Evaluate and recommend new hardware and software solutions.
• Participate in IT projects as required.

Requirements

Education

• Diploma or degree in Information Technology or related field

Experience

• 2+ years of IT support experience

Technical Skills

• Windows Server
• Networking
• Active Directory

Soft Skills

• Communication
• Problem-solving

Certifications

• CompTIA A+ Certification

Languages

• English: Fluent

Advantageous

• Experience with Linux systems: Knowledge and experience in managing and troubleshooting Linux environments.
• Familiarity with help desk software: Experience using help desk software for ticket management and user support.

Benefits

• Medical aid assistance
• Retirement fund contributions
• Flexible working hours
• Opportunities for professional development

Company Culture

• Team Collaboration: We prioritise teamwork and encourage collaborative problem-solving to enhance IT support services.
• Continuous Improvement: We believe in constant learning and development, ensuring our team stays ahead in the tech industry.
• Inclusivity: We are committed to creating a diverse and inclusive workplace where every individual feels valued.