Technical Support Specialist

Job Description

We are on the lookout for a Technical Support Specialist who is passionate about technology and customer service. You will diagnose issues, troubleshoot problems, and provide solutions to enhance user experience. Join us for an opportunity to grow your skills in a fast-paced and supportive environment.

Responsibilities

• Respond to customer inquiries and provide technical assistance.
• Troubleshoot system errors and software bugs effectively.
• Maintain high levels of customer satisfaction by ensuring timely resolutions.
• Develop and update user manuals and training materials.
• Collaborate with other departments to enhance service delivery.
• Monitor and analyse support metrics to identify improvement areas.
• Organise and participate in training sessions for staff and customers.
• Help maintain the IT inventory and assist with asset management.
• Participate in the testing of new updates and features.
• Provide feedback for product improvement based on customer interactions.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree preferred

Experience

• 2+ years of experience in IT support

Technical Skills

• Windows OS
• Linux
• Networking
• Remote Desktop Tools

Soft Skills

• Communication
• Customer Service
• Problem-solving
• Teamwork

Certifications

• CompTIA A+
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience in help desk software: Familiarity with ticketing systems and customer support tools.
• Knowledge of cloud computing: Understanding of cloud services and applications.

Benefits

• Competitive salary and performance bonuses
• Health and wellness benefits
• Paid time off and holidays
• Opportunities for professional development and training

Company Culture

• Collaborative Environment: We foster teamwork and innovation in our workplace.
• Professional Growth: We encourage continuous learning and professional development.
• Employee Well-Being: We prioritise the well-being of our employees through a supportive culture.