IT Support Technician

Job Description

Join our team as an IT Support Technician. We're looking for someone with a sound understanding of IT fundamentals and a knack for problem-solving. You'll be responsible for providing timely support to our users and managing day-to-day IT operations in a fast-paced environment.

Responsibilities

• Deliver prompt and professional IT support to users across the organization.
• Conduct regular system tests to ensure functionality and security.
• Assist with inventory management and procurement of IT resources.
• Collaborate with the IT team on projects and continuous improvement initiatives.

Advantageous

• Experience in a customer-facing role: Customer service experience that adds value to support.
• Familiarity with ticketing systems: Prior experience with systems like Jira or ServiceNow.

Benefits

• Comprehensive health and wellness programs
• Retirement fund with company matching contributions
• Ongoing training and certification opportunities
• Remote work flexibility when applicable

Company Culture

• Innovation Driven: We embrace innovation and creativity as part of our DNA.
• Work-Life Balance: We value work-life balance and provide flexibility to our employees.
• Employee Recognition: We regularly celebrate the achievements of our employees as part of our culture.