IT Support Technician

Job Description

An exciting opportunity awaits an IT Support Technician! You will maintain and troubleshoot our IT infrastructure, ensuring optimal performance and user satisfaction. Ideal candidates have strong communication skills and technical proficiency.

Responsibilities

• Administer and support desktop and server environments.
• Ensure uptime and availability of IT systems.
• Generate reports on IT support activities.
• Engage with vendors for hardware and software procurement.
• Provide support for remote users.
• Implement security protocols for IT systems.
• Assist in disaster recovery planning and testing.
• Communicate effectively with users to gather requirements.
• Escalate unresolved issues to senior technicians.
• Establish and maintain effective relationships with staff.

Requirements

Education

• Certification in IT Support or related field
• Bachelor’s degree in Computer Science is preferred

Experience

• 3+ years in IT support roles

Technical Skills

• Help Desk Software
• Remote Support Tools

Soft Skills

• Time Management
• Adaptability

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services: Experience with platforms like Microsoft Azure or AWS.
• Experience with software deployment tools: Exposure to using deployment tools for software updates.

Benefits

• Comprehensive health insurance
• Retirement savings plan with company matching
• Flexible working hours
• Employee training and development

Company Culture

• Innovation: We encourage creative solutions and innovative thinking across all levels.
• Employee Engagement: We prioritize employee input and strive to create a motivating workplace.
• Respect and Trust: Mutual respect and trust are the foundations of our company culture.