IT Support Technician

Job Description

As an IT Support Technician, you'll be the first point of contact for technical assistance and support. Your role involves troubleshooting hardware and software issues, providing solutions to client queries, and ensuring all IT systems are running smoothly.

Responsibilities

• Participate in IT projects and initiatives as needed.
• Provide guidance to junior IT staff when required.
• Ensure compliance with IT security policies and practices.
• Act as a liaison between users and technical teams.

Requirements

Education

• Diploma in Computer Science or related field
• Bachelor's degree in IT is preferred

Experience

• 3+ years in a technical support role with client-facing interactions

Technical Skills

• Linux OS
• ITIL Foundation

Soft Skills

• Problem-solving
• Teamwork

Certifications

• ITIL Foundation Certification
• Microsoft Certified: Azure Administrator Associate

Languages

• English: Fluent
• Setswana: Basic

Advantageous

• Basic scripting knowledge: Familiarity with scripting languages like PowerShell or Bash.
• Experience with cloud services: Understanding of cloud solutions such as AWS or Azure.

Benefits

• Comprehensive healthcare package
• Paid time off for personal and sick leave
• Professional development funds
• Team building events and activities

Company Culture

• Diversity and Inclusion: We value diverse perspectives and believe in creating an inclusive workplace for all.
• Employee Wellness: We prioritize employee health and well-being through various wellness programs.
• Community Engagement: We support community initiatives and encourage employee participation in local projects.