IT Support Technician

Job Description

As an IT Support Technician, you'll play a vital role in maintaining our IT systems and providing support to staff and clients. This position is perfect for someone who enjoys troubleshooting and working in a fast-paced environment. Bring your technical expertise and join us today!

Responsibilities

• Respond to IT support requests via phone, email, or in person.
• Troubleshoot and resolve hardware and software problems.
• Install and configure IT equipment for new users.
• Maintain an inventory of IT supplies and equipment.
• Educate users on best practices for IT security.
• Implement and maintain backup solutions for critical data.
• Assist in planning future IT infrastructure needs.
• Document and report on IT system performance and issues.

Requirements

Education

• National Diploma in IT or related field
• Bachelor's degree in Computer Science is preferred

Experience

• 3+ years of experience in technical support roles

Technical Skills

• Linux Operating Systems
• Cloud Services

Soft Skills

• Analytical Thinking
• Adaptability

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with remote desktop applications: Ability to troubleshoot and support users through remote desktop tools.
• Understanding of ITIL framework: Knowledge of ITIL best practices for service management.

Benefits

• Comprehensive health insurance
• Performance bonuses
• Ongoing training and development programs
• Opportunity for remote work arrangements

Company Culture

• Inclusivity: We cherish diversity and strive to create an inclusive workplace where everyone feels valued.
• Employee Growth: Opportunities for personal and professional growth are at the core of our employee development initiatives.
• Work-life Balance: We prioritize work-life balance, offering flexible working arrangements and time-off policies.