IT Support Technician

Job Description

Join our Pretoria team as an IT Support Technician where you will be the go-to person for resolving technical issues. You will be responsible for supporting users, managing software installations, and troubleshooting network issues to ensure smooth IT operations.

Responsibilities

• Respond to user inquiries and technical support requests.
• Diagnose and resolve technical hardware and software issues.
• Maintain IT inventory and equipment logs.
• Assist with software updates and installations.
• Provide training and guidance to staff on IT best practices.
• Collaborate with IT team to implement improvements.
• Ensure user satisfaction through timely responses and solutions.
• Prepare reports on IT support metrics and performance.

Requirements

Education

• Bachelor's degree in Computer Science or IT related field
• Relevant IT certifications are a plus.

Experience

• 2-5 years of experience in a technical support role

Technical Skills

• Active Directory management
• Remote Support Tools

Soft Skills

• Problem-solving
• Teamwork

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services (e.g., AWS, Azure): Experience working with cloud technologies for IT support.
• Experience with VoIP systems: Knowledge of voice-over-IP systems and troubleshooting.

Benefits

• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for career advancement

Company Culture

• Teamwork: We thrive on collaboration and the synergy of ideas and talents.
• Continuous Learning: We encourage ongoing development and embrace new technologies.
• Inclusivity: We celebrate diversity and foster an inclusive workplace for all.