UX Researcher

Job Description

Seeking a UX Researcher who is eager to join our dynamic Johannesburg team. In this role, you'll conduct user interviews, surveys, and usability tests to gather qualitative and quantitative data that informs our design decisions. Your research insights will be vital in enhancing user satisfaction and overall product effectiveness. If you're a natural people person who enjoys diving deep into user behaviour and preferences, this position is perfect for you.

Responsibilities

• Conduct usability tests and analyze usability issues to enhance user satisfaction.
• Create and maintain user research documentation.
• Collaborate with the development team to implement design recommendations.
• Facilitate feedback sessions to incorporate user insights into design iterations.
• Establish metrics for measuring user engagement and product usability.
• Provide mentorship and guidance to junior researchers on best practices.
• Engage with user communities to gather feedback and insights continuously.

Requirements

Education

• Bachelor's degree in Interaction Design or related field
• Master's degree would be an asset

Experience

• 3+ years of experience in UX research or similar role

Technical Skills

• Surveys & Interviews
• Prototyping Tools

Soft Skills

• Empathy
• Presentation Skills

Certifications

• UX Design Certification

Languages

• English: Fluent

Advantageous

• Experience in A/B Testing: Capability to run A/B tests to evaluate design effectiveness.
• Understanding of Accessibility Standards: Knowledge of WCAG and accessibility best practices for digital products.

Benefits

• Comprehensive health and wellness benefits
• Generous retirement plan with matching contributions
• Work-life balance initiatives
• Access to training and development programs

Company Culture

• User-Centric Approach: At our core, we prioritize the user in all our design and research initiatives.
• Continuous Improvement: A culture of learning and development is promoted, encouraging everyone to grow.