IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to join our team in Cape Town. The successful candidate will offer technical assistance, maintain systems, troubleshoot issues, and communicate effectively with users. Our ideal applicant possesses excellent problem-solving skills, a customer-first mindset, and a passion for technology.

Responsibilities

• Analyze and diagnose hardware/software issues efficiently.
• Prepare documentation for new systems and procedures.
• Coordinate with external vendors for hardware maintenance.
• Ensure a high level of customer satisfaction by addressing concerns promptly.
• Facilitate user training on new IT applications.
• Perform routine audits of systems and software.
• Create reports on support activities and system performance.
• Assist with the development of IT policies and documentation.

Requirements

Education

• Bachelor's degree in Information Technology or a related field

Experience

• 3+ years of experience in an IT support role

Technical Skills

• Linux OS
• Active Directory

Soft Skills

• Time Management
• Teamwork

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• ITIL certification: Certification in ITIL practices is advantageous.
• Experience with cloud services: Familiarity with Azure or AWS platforms preferred.

Benefits

• Comprehensive health insurance coverage.
• Annual training budget for skill development.
• Flexible work schedules.
• Wellness programs and team-building activities.

Company Culture

• Team Spirit: We believe in teamwork and encourage knowledge sharing.
• Continuous Improvement: We focus on continuous improvement and employee development.
• Client-Centric: Customer satisfaction is our top priority, and we strive for excellence.