IT Support Technician

Job Description

We're on the lookout for a skilled IT Support Technician in Cape Town. This role involves providing technical support to our clients, troubleshooting issues, and ensuring efficient IT operations. If you have a knack for problem-solving and a passion for technology, we want to hear from you. Join us and be part of a dynamic team delivering top-notch IT solutions.

Responsibilities

• Provide first-line support for IT incidents and requests.
• Manage user access and permissions for systems.
• Conduct regular software audits to ensure compliance.
• Assist with the onboarding of new employees.
• Work with vendors for hardware maintenance and support.
• Stay updated with the latest technology trends and tools.

Requirements

Education

• Diploma or degree in Computer Science or related field

Experience

• 3+ years of IT support experience

Technical Skills

• Linux
• Office 365

Soft Skills

• Customer Service
• Time Management

Certifications

• CompTIA A+
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Experience with virtualization technologies: Hands-on experience with VMware or Hyper-V.
• Basic knowledge of programming languages: Familiarity with scripting languages such as Python or Bash.

Benefits

• Comprehensive health and wellness benefits
• Performance bonuses based on KPIs
• Flexible working hours
• Opportunity to work with the latest technologies

Company Culture

• Innovative Mindset: We encourage creative thinking and innovative approaches to problem-solving.
• Employee Engagement: We prioritize employee engagement and ensure all team members feel valued.
• Health and Wellness: We care about the well-being of our employees and provide resources for a healthy work-life balance.