IT Support Specialist

Job Description

Join us as an IT Support Specialist, where your expertise will ensure our systems function seamlessly. You'll work closely with various departments to resolve technical issues and enhance user satisfaction across our team.

Responsibilities

• Conduct periodic IT audits and compile reports on system performance.
• Ensure compliance with IT policies and security measures.
• Help assess system needs and recommend appropriate upgrades or changes.
• Act as a liaison between IT and other departments regarding technical matters.
• Participate in training and development initiatives to enhance IT skills.
• Provide exceptional customer service through effective communication.

Requirements

Education

• Degree in Computer Science or related field is an advantage

Experience

• 3+ years of experience in IT support

Technical Skills

• Linux Administration
• Help Desk Software

Soft Skills

• Analytical Thinking
• Teamwork

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with IT security principles.: Understanding of basic IT security practices is beneficial.
• Experience with cloud technologies.: Exposure to working with cloud services like AWS or Azure.

Benefits

• Comprehensive health, dental, and retirement plans
• Performance-based bonuses and salary reviews
• Training and certifications support
• Work-life balance initiatives

Company Culture

• Diversity and Inclusion: Commitment to building a diverse workforce and inclusive workplace culture.
• Work-life Balance: Employees are encouraged to maintain a healthy balance between work and personal life.