IT Support Technician

Job Description

Looking for a skilled IT Support Technician to assist our clients in Pretoria. You will be responsible for diagnosing issues, maintaining IT equipment, and ensuring network security. A strong grasp of hardware and software solutions is essential for this position.

Responsibilities

• Provide first-line technical support to clients via phone, email, or in person.
• Set up and configure new hardware and software systems.
• Monitor and maintain IT systems and networks.
• Troubleshoot network and hardware issues effectively.
• Document and track incidents and resolutions.
• Provide training and support to users on IT systems.
• Assist with the maintenance and updates of IT documentation.
• Collaborate with other IT team members for project work.
• Ensure compliance with security standards and protocols.
• Stay up-to-date with new technologies and IT trends.

Requirements

Education

• Diploma in Information Technology or related field

Experience

• 2-3 years of experience in IT support roles

Technical Skills

• Windows and Mac Operating Systems
• Networking
• Technical Support
• Software Installation and Configuration

Soft Skills

• Communication
• Customer Service
• Problem-Solving

Languages

• English: Fluent
• Afrikaans: Intermediate

Benefits

• Medical aid coverage
• Annual bonus based on performance
• Paid time off and sick leave
• Opportunities for professional development

Company Culture

• Team Collaboration: We value collaboration and foster a supportive work environment.
• Continuous Improvement: Our culture encourages learning and professional development.
• Inclusivity: We embrace diversity and ensure all voices are heard.