IT Support Specialist

Job Description

We are seeking a proactive IT Support Specialist to join our Johannesburg team. You will provide essential support to end-users and troubleshoot a variety of hardware and software issues. The ideal candidate will possess a passion for technology and a commitment to delivering outstanding customer service.

Responsibilities

• Engage with users to understand their IT issues and provide effective solutions.
• Conduct regular system checks and updates to ensure optimal performance.
• Develop training materials and documentation for end-users.
• Participate in ongoing IT training and professional development.
• Assist with the implementation of new technologies.
• Contribute to the creation of a positive IT customer service experience.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Additional certifications in networking or systems administration preferred

Experience

• 3+ years of hands-on IT support experience

Technical Skills

• Linux Administration
• Virtualization Technologies
• Cloud Services

Soft Skills

• Adaptability
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Knowledge of cybersecurity best practices: Understanding of basic cybersecurity measures and best practices.
• Experience in project management: Familiarity with project management methodologies and tools.

Benefits

• Comprehensive medical aid and health benefits
• Generous leave policies
• Flexible working arrangements
• Employee training and tuition reimbursement

Company Culture

• Respect and Inclusion: We value diversity and create a respectful workplace for all employees.
• Community Engagement: Our team actively participates in community service and outreach programs.
• Sustainability Focused: We are committed to sustainable practices that benefit our environment and community.