IT Support Technician

Job Description

Join our team as an IT Support Technician where you will be the first line of defense in IT support. Your role will involve troubleshooting, desktop support, and contributing to system upgrades, ensuring systems run smoothly for all staff members.

Responsibilities

• Provide technical support to staff, troubleshooting hardware and software issues.
• Assist in setting up workstations and maintain IT inventory.
• Manage help desk requests and respond to incidents in a timely manner.
• Monitor and maintain system performance and security.
• Train staff on new software and technology updates.
• Contribute to the development of IT policies and procedures.
• Collaborate with other IT team members on projects and initiatives.
• Ensure compliance with industry regulations and standards.

Requirements

Education

• Certificate in IT or related field
• Degree in Computer Science is a plus

Experience

• 2+ years of experience in IT support or technical assistance

Technical Skills

• Windows and Mac OS
• Networking
• Troubleshooting
• Active Directory
• Remote Support Tools

Soft Skills

• Communication
• Problem-solving
• Teamwork

Languages

• English: Fluent

Advantageous

• Experience with Linux systems: Hands-on experience in managing and supporting Linux servers.
• ITIL Certification: Knowledge of ITIL framework for service management.

Benefits

• Medical aid contributions
• Retirement savings plan
• Paid time off and sick leave
• Professional development opportunities

Company Culture

• Innovative Environment: Our company culture encourages creativity and innovation among all team members.
• Inclusive Team: We value diversity and strive to create an inclusive workplace for everyone.
• Continuous Improvement: Commitment to ongoing development and improvement of our processes and skills.