Application Support Analyst

Job Description

We are seeking an Application Support Analyst to join our Sandton team. The successful candidate will play a crucial role in ensuring the smooth operation of our IT systems and providing top-notch support to users. You'll work closely with both technical and operational teams to troubleshoot and resolve issues efficiently.

Responsibilities

• Act as a liaison between users and the technical team.
• Develop training materials and user guides.
• Participate in system testing and quality assurance.
• Monitor ticketing systems for outstanding issues and follow up on resolutions.
• Assist with data migration and application integration projects.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Relevant certifications are a plus

Experience

• 5+ years of experience in IT support roles

Technical Skills

• Database Management
• Application Troubleshooting

Soft Skills

• Time Management
• Teamwork

Certifications

• CompTIA A+ Certification

Languages

• English: Fluent

Advantageous

• Advanced troubleshooting skills: Ability to diagnose complex application issues effectively.
• Knowledge of Agile methodologies: Experience working in Agile development environments.

Benefits

• Health and wellness programs
• Flexible working conditions
• Employee discounts on services
• Regular team-building activities

Company Culture

• Learning and Development: We prioritize continuous learning and growth opportunities for all employees.
• Employee Recognition: We recognize and celebrate the contributions of our team members regularly.