IT Support Specialist

Job Description

Join our team as an IT Support Specialist in Durban, where you'll play a crucial role in maintaining IT operations, providing user support, and enhancing overall team productivity through effective technology solutions.

Responsibilities

• Respond to and troubleshoot IT issues reported by staff.
• Set up new workstations and configure needed software.
• Manage IT asset inventory and prepare reports as needed.
• Conduct research to identify and recommend new IT tools.
• Maintain a friendly and professional demeanor with all users.
• Assist with network maintenance and performance monitoring.
• Provide insights for improving IT service delivery.
• Troubleshoot network connectivity issues.
• Work on IT compliance and best practices.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree is preferable

Experience

• 3+ years experience in an IT support role

Technical Skills

• Technical Troubleshooting
• Microsoft Office Suite

Soft Skills

• Adaptability
• Effective Communication

Certifications

• ITIL Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Project Management Skills: Experience in managing IT projects and ensuring timely delivery.
• Scripting Skills: Basic scripting knowledge in languages like Python or PowerShell.

Benefits

• Health and wellness coverage with extras
• Incentive bonuses based on performance
• Options for remote working days
• Continued education support

Company Culture

• Diversity and Inclusion: We respect and promote an inclusive work environment that celebrates different perspectives.
• Work-Life Balance: We prioritize a healthy work-life balance, understanding the need for personal time.
• Community Engagement: Our team participates in community events and outreach programs, giving back to the community.