IT Support Technician

Job Description

As an IT Support Technician, you will be the first point of contact for our clients. You will provide support and troubleshooting for hardware, software, and network issues. The ideal candidate thrives in a fast-paced environment and enjoys solving technical challenges.

Responsibilities

• Respond to support tickets in a timely manner.
• Provide on-site support for client hardware.
• Collaborate with the IT team to resolve complex issues.
• Maintain accurate records of all support requests.
• Proactively monitor IT systems for potential issues.
• Assist in developing IT documentation and training materials.
• Contribute to team meetings and strategy discussions.
• Train users on best practices for IT security.
• Participate in disaster recovery planning.

Advantageous

• Experience with VoIP systems: Knowledge of managing and troubleshooting VoIP telephone systems.
• Familiarity with Linux systems: Basic knowledge of Linux operating systems and command line usage.

Benefits

• Competitive salary package
• Health and wellness benefits
• Flexible working hours
• Professional development opportunities
• Transport allowance

Company Culture

• Collaborative Environment: We believe in teamwork and supporting each other to achieve common goals.
• Innovation Driven: We embrace change and encourage innovative thinking.
• Employee Empowerment: Our employees are empowered to take initiative and make impactful decisions.