IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician responsible for maintaining and supporting IT infrastructure. You'll troubleshoot technical issues, support users, and contribute to the overall efficiency of our IT operations. If you have a keen interest in technology and a knack for problem-solving, this is the role for you!

Responsibilities

• Provide technical support to end-users via phone, email, and in-person.
• Install, configure, and maintain hardware and software systems.
• Perform regular system and security updates.
• Troubleshoot network connectivity issues.
• Assist in setting up user accounts and permissions.
• Maintain documentation for IT processes and user manuals.
• Conduct training sessions for staff on new software and tools.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 1-3 years of experience in IT support

Technical Skills

• Windows and MacOS
• Networking
• Help Desk Ticketing Systems

Soft Skills

• Customer Service
• Problem-solving

Languages

• English: Fluent

Advantageous

• CompTIA A+ certification: Certification is a plus for demonstrating IT support expertise.
• Experience with ITIL framework: Familiarity with IT service management practices.

Benefits

• Competitive salary with performance bonuses
• Health insurance benefits
• Paid time off and public holidays
• Ongoing training and development opportunities

Company Culture

• Collaborative Environment: We foster teamwork and collaboration to solve problems effectively.
• Continuous Learning: Encouraging professional development through training and certifications.
• Employee Wellbeing: We prioritize the wellbeing and mental health of our staff.