Technical Support Specialist

Job Description

As a Technical Support Specialist at Tech Solutions Ltd., you will play a crucial role in assisting our clients with technical issues. Your primary responsibilities will include troubleshooting software and hardware problems, providing timely assistance, and ensuring customer satisfaction.

Responsibilities

• Respond to customer inquiries in a timely manner.
• Troubleshoot issues using defined processes and systems.
• Keep up-to-date with product knowledge and documentation.
• Assist in testing new software releases and updates.
• Compile reports on support activities for management review.
• Support client onboarding and setup processes.
• Conduct client satisfaction surveys to gather feedback.

Requirements

Education

• Bachelor's degree in Information Technology or a related field

Experience

• 3+ years of experience in technical support or help desk

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Problem-Solving
• Teamwork

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Knowledge of VoIP technology: Understanding of Voice over IP systems and troubleshooting.
• Scripting skills: Proficiency in basic scripting (e.g., Python, Bash) to automate tasks.

Benefits

• Comprehensive medical aid and dental coverage
• Performance bonuses
• Flexible hours with remote work options
• Employee training programs

Company Culture

• Team Collaboration: We emphasize teamwork and communication to achieve common goals.
• Innovative Thinking: We foster an environment that encourages innovative ideas and solutions.
• Employee Recognition: We believe in recognizing and celebrating employee achievements and contributions.