IT Support Technician

Job Description

As an IT Support Technician, you will provide first-class support to our clients by troubleshooting and resolving hardware and software issues. Your expertise in technical support will ensure smooth operations and client satisfaction.

Responsibilities

• Respond to IT support requests and provide solutions.
• Troubleshoot and repair computer hardware and peripherals.
• Set up and maintain IT equipment, including printers and network devices.
• Document all support issues and resolutions in the ticketing system.
• Assist with the implementation of new IT projects.
• Provide training and support to end-users.
• Work collaboratively with the IT team to resolve complex issues.
• Maintain inventory of IT supplies and equipment.
• Assist in ensuring the security of IT systems and data.
• Contribute to team meetings and provide input on process improvements.

Requirements

Education

• A diploma in IT support or similar qualification

Experience

• 2+ years in technical support roles

Technical Skills

• ITIL
• Mac OS

Soft Skills

• Communication
• Teamwork

Languages

• English: Fluent

Advantageous

• Familiarity with IT compliance standards: Knowledge of regulations such as GDPR and IT security standards.
• Experience in project management: Hands-on experience in managing small IT projects or initiatives.

Benefits

• Comprehensive medical aid
• Annual bonuses based on performance
• Work-life balance initiatives
• Career advancement programs

Company Culture

• Innovation: Encouraging creative solutions and innovative thinking is at the heart of our culture.
• Employee Recognition: We celebrate our employees' achievements and contributions to the team.
• Open Communication: We maintain an environment of transparency and open dialogue.