IT Support Technician

Job Description

We are seeking an IT Support Technician to join our dedicated team at Global Tech Solutions in Johannesburg. The ideal candidate will possess a solid foundation in IT support and administration, focusing on providing exceptional technical assistance and customer service to our clients.

Responsibilities

• Act as a primary point of contact for IT support activities.
• Serve as a mentor for junior support staff.
• Identify trends in support requests and suggest improvements.
• Conduct system updates and patch management.
• Assist with disaster recovery and data backup processes.
• Maintain inventory of IT assets and supplies.

Requirements

Education

• Bachelor's degree in Computer Science or Information Technology
• IT certifications (e.g., CompTIA Security+, Microsoft Certified Solutions Expert) are advantageous

Experience

• 3+ years of experience in a similar IT support role

Technical Skills

• Linux OS
• Help Desk Software

Soft Skills

• Problem-Solving
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Proficiency in scripting languages: Experience with scripting (e.g., PowerShell, Bash) to automate tasks.
• Experience with cloud services: Familiarity with cloud computing platforms like AWS or Azure.

Benefits

• Medical, dental, and vision coverage
• Retirement savings plan with employer contribution
• Work-life balance initiatives
• Professional development programs

Company Culture

• Innovation Driven: We encourage innovative thinking and creative solutions among our employees.
• Supportive Management: Our management is approachable and supportive, helping team members achieve their goals.
• Work-Life Balance: We understand the importance of balancing work and personal life, offering flexibility where possible.