IT Support Technician

Johannesburg FULL TIME R20,000 - R25,000 / Month
(R240,000 - R300,000 / Year)

Job Description

We are seeking an IT Support Technician to join our dedicated team at Global Tech Solutions in Johannesburg. The ideal candidate will possess a solid foundation in IT support and administration, focusing on providing exceptional technical assistance and customer service to our clients.

Responsibilities

  • Act as a primary point of contact for IT support activities.
  • Serve as a mentor for junior support staff.
  • Identify trends in support requests and suggest improvements.
  • Conduct system updates and patch management.
  • Assist with disaster recovery and data backup processes.
  • Maintain inventory of IT assets and supplies.

Requirements

Education
  • Bachelor's degree in Computer Science or Information Technology
  • IT certifications (e.g., CompTIA Security+, Microsoft Certified Solutions Expert) are advantageous
Experience
  • 3+ years of experience in a similar IT support role
Technical Skills
  • Linux OS
  • Help Desk Software
Soft Skills
  • Problem-Solving
  • Teamwork
Certifications
  • Cisco Certified Network Associate (CCNA)
  • ITIL Foundation Certification
Languages
  • English: Fluent

Advantageous

  • Proficiency in scripting languages: Experience with scripting (e.g., PowerShell, Bash) to automate tasks.
  • Experience with cloud services: Familiarity with cloud computing platforms like AWS or Azure.

Benefits

  • Medical, dental, and vision coverage
  • Retirement savings plan with employer contribution
  • Work-life balance initiatives
  • Professional development programs

Company Culture

  • Innovation Driven: We encourage innovative thinking and creative solutions among our employees.
  • Supportive Management: Our management is approachable and supportive, helping team members achieve their goals.
  • Work-Life Balance: We understand the importance of balancing work and personal life, offering flexibility where possible.
Status: Closed