IT Support Technician

Job Description

We are seeking a skilled IT Support Technician to join our dynamic team in Cape Town. The ideal candidate will have a solid background in IT support and administration, with a passion for troubleshooting and problem-solving. You will be the first point of contact for technical support, ensuring our systems run smoothly and efficiently.

Responsibilities

• Respond to IT support tickets and provide timely resolutions.
• Manage backups and recovery processes for critical systems.
• Collaborate with other IT team members on technical projects.
• Ensure data integrity and security across all platforms.
• Provide training and resources to end-users for troubleshooting common issues.
• Assist in evaluating and implementing new technologies in the organization.
• Support mobile device management and user inquiries.

Requirements

Education

• Degree in Computer Science or related field is preferred

Experience

• 3+ years of experience in IT support role with a focus on end-user support

Technical Skills

• Linux OS
• Cloud Services

Soft Skills

• Customer Service
• Adaptability

Certifications

• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems: Familiarity with help desk ticketing systems like Jira or ServiceNow is a plus.
• Basic scripting skills: Knowledge of scripting languages for automation of tasks is beneficial.

Benefits

• Comprehensive medical aid and wellness programs
• Annual bonuses based on performance
• Support for training and certifications
• Work-life balance initiatives

Company Culture

• Diversity and Inclusion: Our workplace embraces diversity and fosters an inclusive environment for all.
• Open Communication: We encourage open communication and feedback to nurture a positive workplace.
• Flexibility: We understand the importance of work-life balance and offer flexible work options.